For automotive suppliers · Tier-2/Tier-3 · IATF 16949
Complaints without Excel hell. 8D report in 20 minutes.
Complaint comes in, structured 8D workflow, supplier portal with deadline, audit-trail always queryable. We build, host, and run it for you. Your region, your LLM, your jurisdiction.
What a day with Kumiko looks like.
Same pain points, told from the other side.
| Situation | Today | With Kumiko |
|---|---|---|
| Intake | Complaint by email, entered into Excel. | Complaint via web form with required fields. Automatically in the system, automatically assigned. |
| 8D report | 8D report in Word, emailed, scanned. | Structured 8D workflow. AI suggests first steps (D2/D3/D4) from the complaint description. You review, you publish. |
| Supplier | Supplier replies by email. | Supplier portal with deadline, escalation tiers, dunning. Supplier sees status live, you see who answered what when. |
| Auditor question | Auditor asks, three days of searching. | Auditor clicks: "last 50 complaints, status open, with audit-trail of who changed what when." Time required: 3 seconds. |
| Supplier audit | Supplier audit from a third spreadsheet. | Supplier master data linked to complaints. Audit prep with one click. |
How you get there.
First call, first version in 2 to 4 weeks, then ongoing operation.
Show us your Excel sheet. We build your fields, workflows and supplier list, you test with real complaints, and we go live when you say “ready”.